Terms & Conditions

By placing an order with Classic Santa, you agree to the following:

  1. All Santa letters are personalised and handmade to order, so refunds and cancellations cannot be accepted.
  2. Delivery is provided via Royal Mail. We cannot accept liability for delays once an order has been dispatched.
  3. In the event of a delay or non-delivery, we will always offer a replacement and PDF version of your letter.
  4. All payment transactions are securely processed through Stripe.
  5. We respect your privacy and never share your personal data with third parties.

For more details, please refer to our full pages: